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FAQs

FAQ

Payment & Order

PAYMENT METHOD

I RECEIVED A "GATEWAY ERROR",DID MY ORDER GO THROUGH?

I ORDERED INCORRECTLY, AM I ABLE TO CHANGE/CANCEL AN ITEM IN MY ORDER?

I DID NOT RECEIVE A TRACKING NUMBER, WHERE IS IT?

Tracking & Delivery

HOW TO CHECK ORDER STATUS?

I JUST PALCED MY ORDER,WHEN WILL IT BE SHIPPED?

I DID NOT RECEIVE A TRACKING NUMBER, WHERE IS IT?

I WAS CHECK A TRACKING NUMBER, BUT THE ORDER SHOWS THAT IT IS STILL IN PRE-SHIPMENT. WHAT IS THE STATUS OF MY ORDER?

THE TRACKING STATUS INFO

I CHECKED THE PACKAGE STATUS, BUT IT SAYS NO INFO/ERROR TRACKING

I RECEIVED MY PACKAGE, AND AN ITEM IS MISSING/INCORRECT. CAN YOU SEND ME THE PRODUCT THAT I ORDERED?